Focalcom FAQ:
I want to collect my order and not pay for delivery, is this possibleYes, you can order Online, pay and collect your order. Please email/call us when you would like to collect, and we will have your order waiting.
I am new to online shopping, is it safe?Great, always good to hear of a new online shopper! Yes, it is safe. If you would like to talk to us to double check we are human, please call us on 011-465 8579.
I need to return something, what do I do?To begin with you will need to contact us with the reason for your return. Items MUST be returned within 5 working days and must be returned in the original packaging. You will need to orgainse the item/s to be returned at your own cost.
I want to see the products before I purchase them?We can arrange this for you. You will need to contact us, we will then arrange a day for you to come through and view the product. Please note we dont keep all of our products at our Offices. Some are kept in storage and will therefore take 24 hours notice for us to arrange for you to view them!
Can I purchase if I live outside of South Africa?Yes you can! Of course Delivery costs and arrangements will need to be made. Please send an email with your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , please include where you live and what products you wish to purchase. We will then quote you! Easy as that!
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